Welcome to the Ump Attire FAQ. Just as precision and clarity are essential on the field, we aim to provide the same level of reliability and transparency in answering your questions. Below, you’ll find detailed information about our products, shipping, returns, and more, tailored for the dedicated sports official.
Quick Insight: Our store is built for umpires, referees, sports officials, leagues, and associations worldwide. We specialize in professional-grade gear—from Chest-Protectors and Base-Plate-Shoes to Clothing-Apparel and Game-Warning-Penalty-Cards—designed for performance, durability, and official standards.
Products & Gear
1. What types of products do you specialize in?
We are a dedicated provider of professional officiating equipment and apparel. Our catalog includes essential gear such as Ankle-Bands, Arm-Wrist-Guards, Chest-Protectors, Base-Plate-Shoes, Ball-Bags, official Clothing-Apparel, Cold-Weather-Accessories, and game management tools like Flip-Coins, Flags, and Down-Indicators. Every item is selected or designed to meet the demands of the sports official.
2. Is your gear suitable for all levels of officiating?
Absolutely. Our products cater to officials at every level—from local youth leagues and high school associations (like MSHSL or AHSAA) to collegiate and professional championships. Whether you need association-specific apparel or durable field equipment, our gear is built for performance and reliability.
3. Do you offer products for specific sports associations?
Yes. We carry association-specific Clothing-Apparel and gear designed to meet the standards of various officiating bodies. If you have specific requirements, please contact our support team for assistance.
Ordering, Payment & Accounts
4. What payment methods do you accept?
We accept major credit cards: Visa, MasterCard, and JCB, as well as PayPal. All transactions are secure and encrypted.
5. Do I need to create an account to place an order?
While you can check out as a guest, creating an account allows you to track orders, save shipping details, and view order history—streamlining your future purchases. We recommend it for regular officials and leagues.
6. Can I place a bulk order for my league or association?
Yes. We frequently handle orders for leagues and associations. For bulk purchases, special pricing, or customized shipping arrangements, please contact us directly at [email protected].
Shipping & Delivery
7. Where do you ship from, and how long does order processing take?
All orders are processed and prepared for shipment from our headquarters in Phoenix, Arizona, US. Processing takes 1-2 business days before the carrier picks up your package.
8. What are my shipping options and costs?
We offer two clear options:
- Standard Shipping ($12.95 flat rate): Via DHL or FedEx. Estimated delivery: 10-15 business days after shipment. Recommended for a balance of speed and reliability.
- Free Shipping: Via EMS on all orders over $50.00. Estimated delivery: 15-25 business days after shipment. Ideal for planning ahead and stocking up for the season.
9. Do you ship worldwide?
Yes, we ship globally to serve the international community of sports officials. However, please note that delivery to Asia and some remote regions may experience extended timelines or restrictions. If you are unsure about your address, contact us before ordering.
10. How can I track my order?
Once your order ships, you will receive a tracking number via email. You can use this number on the carrier’s website (DHL, FedEx, or EMS) to monitor your package’s progress. For any tracking issues, contact our support team.
Returns & Exchanges
11. What is your return policy?
We stand behind our gear. If any item does not meet your standards, you may return it within 15 days of receiving your order. Items must be unused, in original packaging, with all tags attached. To initiate a return, email us at [email protected].
12. Are there any items that cannot be returned?
For health and safety reasons, certain personal items may be non-returnable unless defective. Please contact us for clarification on specific products like certain protective gear.
13. Who covers the return shipping cost?
Unless the return is due to an error on our part (e.g., wrong item shipped), the customer is responsible for return shipping costs. We recommend using a trackable service.
Support & Contact
14. How can I contact customer service?
Our customer service team operates with the precision of a seasoned official. For order status, shipping confirmations, customs inquiries, or any other questions, email us at [email protected]. We aim to respond within one business day.
15. What is your company address?
Ump Attire Clothing Store
160 Crummit Lane
Phoenix, US 85001
160 Crummit Lane
Phoenix, US 85001
Need Immediate Clarification?
Just as you prepare for every game, we’re here to ensure you’re fully prepared with the right gear. Don’t hesitate to reach out for assistance with orders, shipping, or product recommendations.
Email: [email protected]
Just as you prepare for every game, we’re here to ensure you’re fully prepared with the right gear. Don’t hesitate to reach out for assistance with orders, shipping, or product recommendations.
Email: [email protected]