At Ump Attire Clothing Store, we understand that precision, reliability, and trust define your work on the field. We bring that same standard to every transaction. While we strive for perfection in crafting and delivering your professional gear—from Chest-Protectors and Base-Plate-Shoes to Clothing-Apparel and Game-Warning-Penalty-Cards—we know that sometimes an exchange or return is necessary. Our policy is designed to be as clear and straightforward as a well-made call.

Policy Overview

We offer a 15-day return window from the date you receive your item. All returns must be in new, unused, and original condition with all tags and packaging intact. For health and safety reasons, certain items are non-returnable (see Section 5).

1. The Return & Exchange Process: A Step-by-Step Guide

Follow these clear steps to initiate a return or exchange, ensuring a smooth and efficient process.

1 Initiate Your Request

Within 15 days of delivery, contact our customer service team at [email protected] to request a Return Merchandise Authorization (RMA) number. Returns without an RMA number cannot be processed. Please use the template below to ensure we have all necessary information.

2 Prepare Your Package

Securely pack the item(s) in the original packaging, if possible. Include all accessories, manuals, and tags. Place the completed RMA form (provided by our team) inside the package.

3 Ship Your Return

Ship the package to our fulfillment center at the address provided with your RMA instructions. We recommend using a trackable shipping service. You are responsible for return shipping costs, unless the return is due to our error (e.g., wrong item shipped, defective product).

Our Return Address:
Ump Attire Clothing Store
Returns Department
160 Crummit Lane
PHOENIX, US 85001

4 Inspection & Processing

Once received, our team will inspect the item(s) within 3-5 business days. We will notify you via email once the inspection is complete and your refund or exchange is being processed.

2. Return & Exchange Request Template

To expedite your request, please email us using the following format:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Ump Attire Customer Service, I would like to request a [Return / Exchange] for my recent order. Order Number: [Please Insert] Date of Delivery: [MM/DD/YYYY] Item(s) for Return/Exchange: – [Product Name, e.g., “Elite Chest-Protector”] – [Size/Color/SKU if applicable] Reason for Return/Exchange: [e.g., Incorrect Size, Defect, Change of Mind] Requested Action: [ ] Refund to original payment method. [ ] Exchange for: [Product Name & Details] [ ] Store Credit. I confirm the item(s) are in new, unused condition with all original tags and packaging. My Contact Information: Full Name: Email Address: Phone Number: Thank you, [Your Name]

3. Refunds: Timing & Methods

We process refunds with the same efficiency we apply to order fulfillment.

  • Timing: After we approve your return, refunds are processed within 5-7 business days. Please allow additional time for the refund to appear in your account, depending on your financial institution (typically 3-10 additional business days).
  • Method: Refunds are issued to the original payment method used for the purchase (Visa, MasterCard, JCB, or PayPal). Store credit is issued immediately as an electronic gift card to your account.
  • Deductions: Original shipping charges are non-refundable. For exchanges, we will cover the standard shipping cost to send the replacement item.

4. Exchanges

Need a different size of Clothing-Apparel or a different model of Arm-Wrist-Guards? Exchanges are simple:

  1. Follow the standard return process to send back the original item.
  2. In your request, specify the exact item you wish to exchange for (please check current availability on our site).
  3. Once the return is approved, we will ship the new item to you via your chosen shipping method. Any price difference will be charged or refunded accordingly.

5. Non-Returnable Items

To protect the health and safety of our community of officials and maintain product integrity, the following items are FINAL SALE and cannot be returned or exchanged unless they arrive defective or damaged:

  • Cold-Weather-Accessories (e.g., neck warmers, thermal gear worn close to the skin)
  • Flip-Coins & Flip-Disks (due to their nature as game-used tools)
  • Any personalized, customized, or monogrammed items
  • Opened or used protective gear where hygiene is paramount (e.g., used mouthguards, if sold).
  • Any item not in its original, resalable condition (with tags, unused, in original packaging).

6. Damaged, Defective, or Incorrect Items

If your Ball-Bags arrived with a broken strap or you received Chain-Clips instead of the Down-Indicators you ordered, we apologize. Please contact us immediately at [email protected] within 48 hours of delivery. We will provide a prepaid return label and prioritize a replacement or full refund at no cost to you.

Need Assistance?

Our team is here to help. For any questions regarding returns, exchanges, or our policy, please contact us. We aim to respond with the precision of a seasoned official within one business day.

Email: [email protected]
Mailing Address: Ump Attire Clothing Store, 160 Crummit Lane, PHOENIX, US 85001

Ump Attire Clothing Store – Equipping the Officials Who Ensure the Integrity of the Game.