Precision in Delivery, Clarity in Policy – Just Like Your Work on the Field

At Ump Attire Clothing Store, we equip the officials who ensure the integrity of the game. We understand that your gear needs to be as reliable and precise as your calls. This policy outlines our commitment to getting your professional equipment to you efficiently and our straightforward process for returns or exchanges if needed.

Shipping Information

We process all orders with the urgency of a game-day preparation.

Order Processing & Delivery Timelines

  • Order Processing: 1-2 business days after payment confirmation.
  • Shipping Methods & Estimated Delivery:
    • Standard Shipping: Shipped via DHL or FedEx.
      Delivery: 10-15 business days after shipment.
      Flat Rate: $12.95.
    • Free Shipping: Available on orders over $50, shipped via EMS.
      Delivery: 15-25 business days after shipment.

Note: Delivery estimates are for guidance. Transit times may vary. We ship globally, excluding some remote regions and parts of Asia. You will receive a tracking notification once your order ships.

Returns & Exchanges Policy Overview

We stand behind our gear—from Chest-Protectors and Base-Plate-Shoes to Clothing-Apparel and Game-Warning-Penalty-Cards. If an item isn’t right, follow this clear process.

  • Return Window: 15 days from the date you receive your item.
  • Condition: Items must be new, unused, and in original condition with all tags, packaging, and accessories.
  • Process Initiation: Contact customer service within the 15-day window to obtain an RMA number. Returns without an RMA cannot be processed.

The Return & Exchange Process: A Step-by-Step Guide

  1. Initiate Your Request
    Within 15 days of delivery, email [email protected] to request a Return Merchandise Authorization (RMA) number. Use the template below to provide all necessary details.
  2. Prepare Your Package
    Securely pack the item(s) in the original packaging. Include all accessories, manuals, and tags. Place the completed RMA form (provided by our team) inside.
  3. Ship Your Return
    Ship to our fulfillment center at the address provided with your RMA instructions. We recommend a trackable service. You are responsible for return shipping costs unless the return is due to our error.
    Our Return Address:
    Ump Attire Clothing Store Returns Department
    160 Crummit Lane
    PHOENIX, US 85001
  4. Inspection & Processing
    Our team inspects returned items within 3-5 business days of receipt. We will email you once the inspection is complete and your refund or exchange is being processed.

Refunds: Timing & Methods

We process refunds with the efficiency of a well-executed double play.

  • Timing: After approval, refunds are processed within 5-7 business days. Please allow an additional 3-10 business days for the refund to appear in your account, depending on your financial institution.
  • Method: Refunds are issued to the original payment method used (Visa, MasterCard, JCB, or PayPal). Store credit is issued immediately as an electronic gift card.
  • Deductions: Original shipping charges are non-refundable. For exchanges, we cover standard shipping for the replacement item.

Exchanges

Need a different size of Clothing-Apparel or a different model of Arm-Wrist-Guards? Exchanges are simple:

  1. Follow the standard return process above.
  2. In your request, specify the exact item you wish to exchange for (check site availability).
  3. Once the return is approved, we will ship the new item via your chosen method. Any price difference will be charged or refunded.

Non-Returnable Items (Final Sale)

To protect the health and safety of our community of officials and maintain product integrity, the following items are FINAL SALE and cannot be returned or exchanged unless they arrive defective or damaged:

  • Cold-Weather-Accessories (e.g., neck warmers, thermal gear worn close to the skin).
  • Flip-Coins & Flip-Disks (due to their nature as game-used tools).
  • Any personalized, customized, or monogrammed items.
  • Opened or used protective gear where hygiene is paramount.
  • Any item not in its original, resalable condition (with tags, unused, in original packaging).

Damaged, Defective, or Incorrect Items

If your Ball-Bags arrived with a broken strap or you received Chain-Clips instead of the Down-Indicators you ordered, we apologize. Please contact us immediately at [email protected] within 48 hours of delivery. We will provide a prepaid return label and prioritize a replacement or full refund at no cost to you.

Need Assistance?

Our team is here to help. For questions regarding shipping, returns, exchanges, or our policy, please contact us. We aim to respond with the precision of a seasoned official within one business day.

Email: [email protected]
Mailing Address: Ump Attire Clothing Store, 160 Crummit Lane, PHOENIX, US 85001

Ump Attire Clothing Store – Equipping the Officials Who Ensure the Integrity of the Game.